Wednesday to the service center

We needed to get a Texas state inspection, and we wanted to get Rettrobands installed on Gracie, so we made an appointment to take her in to the service center in Lewisville on Wednesday. We had an appointment to drop her off at 9:30am... we were actually early getting there... the service writer took a photo of our insurance information (for the inspection), and told us that the Rettroband installation would probably take about 4 hours.

We also had an appointment to take Miss Kitty to the vet = we took her after we dropped off Gracie -- she was also dropped off (they don't seem to want to do appointments with the owners anymore, at least at Banfield), and we headed back to the service center to wait for whichever one finished first.

At the service center

When we got back from dropping Miss Kitty off, we walked along the outside of the service center looking for where Gracie was being serviced... we didn't see her in the shop anywhere. We stopped at an office and asked where she might be, and the service guy took us to the area behind the shop...

... Gracie was sitting in the lot still waiting to be taken in.

We got the call that Miss Kitty was ready to be released, so we went to pick her up... looked in the bays to see if Gracie was in any of the bays... she was not... she was still in the lot. We put Miss Kitty into Gracie so she would have access to food and water and her litter pan, and we returned to the waiting area. We had an appointment with our financial advisor at 2pm, so as we left, we drove by the service area... no Gracie... back to the lot -- yep, she was still in the lot waiting. Hmm, we got in a little after 9am, the service is supposed to take 4 hours... it was now 1pm... what's going on? But... we had an appointment, we were still certain that they were taking care of us...

... well, they weren't... we got back a little before 5pm, nothing had been done. We were, ahem, a little peeved, well, maybe a lot peeved! They wanted us to stay overnight in the lot and they would get to it on Thursday. We declined (we had other things going on). So, we re-scheduled to bring it in on next Thursday.

Meanwhile, back at the campground -- we found when we parked in the site we had been originally assigned that it did not have good 50A service (it did not work correctly), so we had arranged to move to a different site. By the time we got back in the afternoon (after 5pm), the office was closed for the night, so we parked in the new site...

... it is in a nice location.

You may be able to see a bathhouse right behind our rig (handy if we needed to use it, but we don't...). Unfortunately, this site is only available until Thursday (we were planning to stay until Saturday).

The "good" news is that we got to speak with a lady at the service center who could see that we were frustrated... she seems to have some responsibility for customer satisfaction and wanted to know how she could make it right. We've worked out with her to be able to get the work done on Thursday and then be able to stay in the service center's campground until Sunday. So it is working out for us, even though the various items (non-working 50A at the campground, service appointment not being completed) are frustrating. Many times there are things to be learned from these "little" challenges, so we're studying to see what we can learn!