Continuing our refrigerator saga...
The folks contracted by Costco to deliver the refrigerator were to come later afternoon on January 21 (we had scheduled it for 3-5pm as we had other things going on in the morning).
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| The truck arrives -- |
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| There's the new refrigerator! (well, I guess that's it inside the box!) |
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| I guess you can see it more easily without the box on it! |
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| Carl had told them right when they arrived that the doors would need to be taken off to get it through the pinch point in our kitchen. |
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| Thankfully no extensions out the back to make it any wider. |
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| In the kitchen at the pinch point -- you may notice that the doors are still on the refrigerator (top) section. They had taken the drawer out of the bottom, but, disregarding Carl's counsel, they didn't take the refrigerator doors off. |
They were lifting the refrigerator (all 262 pounds) with straps over their shoulders. They lifted it high enough that the doors were above the height of the cabinets in the pinch point, but the wall just past the cabinet on the right was hitting the doors. They turned it around and got it into the space with the doors facing the back of the hole, but there was no room to turn the unit around in the space in the hallway. (Carl and I were thinking when they were taking it through backwards, "this'll never work!" but we stayed out of the way!) The delivery guys were talking to each other in Spanish, and I was thankful not to know what they were saying! Finally, the lead guy said, "This refrigerator is not going to fit."
Carl said, "Yes it will, there is plenty of room for the refrigerator to fit in the hole. You just need to take the doors off."
The lead guy then told us that the warehouse won't let them remove the doors, there are electronics in the door (yes, we know that, we removed the doors off the side-by-side refrigerator, they have quick disconnect connectors), the warehouse has had a situation where doors were removed and then the refrigerator didn't work and the warehouse has now decreed that the delivery guys would have to "pay for" the refrigerator if they broke it. He said that this was a decision communicated to the delivery guys 2 weeks ago. Carl said, "So, if I had had this delivered 3 weeks ago, this wouldn't be an issue?" Oh, well, maybe the meeting was 6 weeks ago. Carl said, "I'll need to talk with your supervisor." They started making phone calls and talking to each other in Spanish; no one was answering their phone calls. Finally someone answered, they talked with that person, and without Carl talking to them....
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| ... they started removing the doors. |
After that, the refrigerator got through the pinch point without difficulty...
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| Reinstalling the doors |
The refrigerator turned on just fine, the front water/ice dispenser is working fine, there are no issues with the wiring that we can tell.
We know that we were their last delivery of the day, and we think that they just didn't want to take the time to take the doors off. Ultimately, it took them longer to ditz around with trying to get it in there with the doors still on than it would have taken if they had taken the doors out to begin with. We're not sure whether they really contacted their supervisor and he gave the go-ahead to do the "un-authorized door removal" or whether they just made a show of calling someone (maybe they were looking for a friend who would "verify" to Carl that they were not allowed to remove the doors). We had already decided that if they couldn't get it past the pinch-point, we were going to tell them to leave it and we would have the edge of the countertop removed to get it in there ourselves. I don't know what they were going to do if we said, "Okay, take it back" because then they'd have to re-pack it up in the box... I don't know... it was an odd situation! At any rate, we're glad to have it in place!